1. Empowered teams need strong leaders who can change things
  2. The team must share in the leader’s vision
  3. Every manager must be a great communicator
  4. Use the experts in your team as enterprise wide consultants
  5. Recruit for attitude and invest in training and systems for skills and knowledge
  6. Listen furiously and do something as a result
  7. Fix broken tools, systems and processes
  8. Give people all the authority they can handle and the budget to go with it
  9. Continuous improvement should be ‘the way we do things round here’
  10. Celebrate success and have fun
  • And remember to invest in your own training and personal development programme.