- Know exactly what the contract covers
- Make the delivery of that your first priority
- Find out what the Salesman promised and understand any variations
- Learn all about the client, its people, products, problems and priorities
- Be an expert on your own Company
- Maintain a healthy flow of two way communication
- Know your numbers
- Seek out opportunities for improvement and growth and make suggestions
- Recognise when change is needed and act on it
- Respect your client and love your company
- Always be a positive, reliable and valuable presence
- And remember to invest in your own training and personal development programme