1. Know exactly what the contract covers
  2. Make the delivery of that your first priority
  3. Find out what the Salesman promised and understand any variations
  4. Learn all about the client, its people, products, problems and priorities
  5. Be an expert on your own Company
  6. Maintain a healthy flow of two way communication
  7. Know your numbers
  8. Seek out opportunities for improvement and growth and make suggestions
  9. Recognise when change is needed and act on it
  10. Respect your client and love your company
  11. Always be a positive, reliable and valuable presence
  • And remember to invest in your own training and personal development programme