1. Thoroughly understand your objective
  2. Make your expectations clear
  3. Start as you mean to go on
  4. Recognise achievement and never ignore failure
  5. Know about and care for your people as the diverse and wonderful individuals they are
  6. Be friendly but not a friend
  7. Handwritten ‘thank yous’ are powerful, smiles are magical
  8. Remember that you cast a long shadow
  9. Stretch to develop and coach for improvement
  10. You already employ experts at what you do. Hire consultants to support not to supplant
  • And remember to invest in your own training and personal development programme.